Everything you may need when talking with a customer — all in one place.

📋 CHECK → 💬 SHARE → 🤝 CONNECT

1️⃣ 📋 SALES CHEAT SHEET

Quick information to help you explain Mello:

🕯️ What Mello offers
📦 Bulk-order basics
💜 Customer discounts
🔑 Your Sales Rep Code
🧾 How customers order

⭐ KEEP IT HANDY.

2️⃣ 🕯️ PRODUCT INFORMATION

Quick reference for:

🕯️ Candles
🌸 Scents
✨ Product features
🎁 Gift ideas

👉 Need more detail?

See Product Knowledge.

3️⃣ 📦 BULK ORDER INFORMATION

Remember:

🕯️ 1 case = 12 candles
📦 Minimum bulk order = 24 candles

Customers receive discounts based on the number of candles they purchase.

👉 See Customer Bulk Discounts for the full breakdown.

4️⃣ 💰 PRICING

Use Mello-approved pricing only.

🚨 IMPORTANT

❌ Don't create your own price
❌ Don't promise extra discounts
❌ Don't change Mello pricing

⭐ NOT SURE? ASK MELLO.

5️⃣ 🌸 SCENT LIST

Use the current Mello scent list when helping customers choose.

🌸 Know the scent names
👃 Know the fragrance descriptions
💬 Ask what scents they enjoy

⭐ USE APPROVED INFORMATION ONLY.

6️⃣ 💳 BUSINESS CARDS

Approved Sales Reps receive generic Mello business cards.

🏢 Mello Head Office information

🚫 DON'T ADD:

❌ Personal payment information
❌ Unapproved pricing
❌ Unapproved company information

7️⃣ 📱 MARKETING MATERIALS

Find approved:

📸 Product photos
🎨 Logos
📱 Social media graphics
📣 Promotional materials
🎁 Seasonal content

👉 See Social Media & Marketing Assets.

8️⃣ 📝 CUSTOMER INFORMATION

When a customer is interested, collect:

👤 Name
🏢 Business name, if applicable
📧 Email
📞 Phone
📦 Approximate quantity
🕯️ Products or scents

🔑 DON'T FORGET YOUR SALES REP CODE.

9️⃣ 🔑 YOUR SALES REP CODE

Your code helps Mello:

📊 Track qualifying sales
🔎 Identify your referrals
💰 Calculate your commission

⭐ GIVE YOUR CODE TO YOUR CUSTOMERS.

🛑 DON'T GUESS

If you don't know the answer:

ASK MELLO.

Use the information in the Sales Rep Centre and always use the most current Mello materials.

💜 YOUR QUICK SALES FORMULA

📋 CHECK THE INFORMATION

↓

💬 TALK TO THE CUSTOMER

↓

👂 LISTEN

↓

📦 IDENTIFY THE OPPORTUNITY

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🔑 USE YOUR REP CODE

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🤝 CONNECT THEM WITH MELLO